📄 Terms & Conditions

Welcome to Hurghada Horizon Tours. By using our website and booking our services, you agree to the following terms and conditions:

1. Bookings & Payments

  • All bookings must be confirmed with full or partial payment.

  • Prices are subject to change until the booking is confirmed.

2. Cancellations & Refunds

  • Cancellations made at least 48 hours before the trip may be eligible for a refund (subject to service provider policies).

  • No-shows or late cancellations may result in a full charge.

3. Responsibilities

  • We are not liable for delays, changes, or cancellations caused by weather conditions, flight delays, or other circumstances beyond our control.

  • Travelers are responsible for ensuring they have valid passports, visas, and necessary travel documents.

4. Safety & Conduct

  • Guests are expected to follow safety instructions provided by guides and staff.

  • Hurghada Horizon Tours reserves the right to refuse service to anyone who poses a risk to others or disrupts the experience.

5. Changes to Services

We may update itineraries, schedules, or services if necessary to ensure safety and quality.

6. Contact Information

For questions or concerns about these Terms & Conditions, please contact us at:
📧 Email: aelarby92@gmail.com
📞 Phone: +20 109 809 9758

Refund Policy

Effective Date: [2024]

1. General Refund Policy

At wolfstours, we strive to provide the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.

2. Cancellation and Refund Terms

  • Cancellations Made by the Customer:

    • More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
    • 15-30 days before the tour date: 50% refund of the total booking amount.
    • Less than 15 days before the tour date: No refund.

  • Cancellations Made by :

    • In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.

3. Refund Process

To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Entrance tickets to attractions.
  • Special event tickets.
  • Custom and personalized tours.
  • Any additional services or products listed as non-refundable at the time of booking.

5. Changes to Bookings

  • Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
  • Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

6. Contact Us